Privacy Policy
Effective date: June 15, 2026
Last updated: June 15, 2026
1. Who We Are
PLYHS is a performing arts and creative production organization based in St. Louis, Missouri.
Our website address is:
In this Privacy Policy, “PLYHS,” “we,” “us,” and “our” refer to PLYHS and the authorized team members who operate the website, administer events, process registrations, communicate with supporters, and fulfill purchases.
Questions or requests concerning this Privacy Policy may be sent to:
Email: zac@plyhs.org
Website: https://plyhs.org
2. Scope of This Privacy Policy
This Privacy Policy explains how we collect, use, retain, disclose, and protect personal information when you:
Visit plyhs.org;
Create an account;
Purchase a product, advertisement, sponsorship benefit, reservation, or ticket;
Register for or RSVP to an event;
Submit attendee information;
Join our email list;
Complete a contact, volunteer, audition, program, partnership, or other website form;
Submit files, photographs, logos, advertisements, or other materials;
Make an inquiry or communicate with us; or
Follow a link from our website to a third-party service, including Fractured Atlas.
This policy applies only to information controlled by PLYHS. Third-party websites and services have their own privacy practices.
3. Information We Collect
The information we collect depends on how you interact with PLYHS and which website features you use.
Information You Provide Directly
We may collect information such as:
Your name;
Email address;
Telephone number;
Billing address;
Organization or business name;
Account username and password information;
Order, ticket, reservation, or purchase details;
Event attendee names and email addresses;
Responses to attendee-registration questions;
Accessibility or accommodation requests;
Marketing preferences and consent records;
Information included in contact forms, applications, inquiries, or messages;
Volunteer, audition, performer, artist, sponsor, advertiser, or program information;
Parent or guardian information when registering a minor;
Files that you upload, including photographs, logos, advertisements, identification documents, or artwork; and
Any other information you voluntarily provide.
Please do not submit sensitive personal information unless it is specifically requested and necessary for the applicable transaction, program, or service.
Information Collected Automatically
When you visit our website, our website, hosting provider, security tools, and related services may automatically collect:
Internet Protocol address;
Browser type and version;
Device type and operating system;
Referring website;
Pages viewed;
Dates and times of visits;
Website activity and interactions;
Cookie and session identifiers;
Approximate location derived from an IP address;
Error, security, and diagnostic information; and
Shopping-cart, checkout, and account activity.
We use this information to operate the website, maintain security, prevent fraud and spam, troubleshoot problems, understand website performance, and improve our services.
4. WooCommerce Purchases and Customer Accounts
PLYHS uses WooCommerce to provide ecommerce, checkout, customer-account, and order-management functions.
When you make a purchase, we may collect and store:
Your name;
Billing address;
Email address;
Telephone number;
Account information;
Items purchased;
Order amount;
Discounts or promotional codes;
Payment method;
Transaction and payment-provider identifiers;
Order status;
Customer notes;
IP address;
Browser information; and
Information required to complete, document, support, refund, or dispute the transaction.
We use this information to:
Process and fulfill orders;
Deliver tickets or purchase confirmations;
Manage reservations and registrations;
Communicate about your transaction;
Provide customer service;
Process refunds or resolve disputes;
Detect fraudulent or unauthorized activity;
Maintain financial and operational records; and
Comply with tax, accounting, contractual, and legal requirements.
Guest checkout information may be retained even when you do not create a website account.
If you create an account, we store the personal information included in your user profile. You may generally view, update, or delete certain profile information through your account, although usernames may not be changeable and some transaction information may need to be retained.
5. Payments
Payments may be processed by an external payment gateway, such as Stripe, PayPal, Square, WooPayments, or another provider identified during checkout.
The payment provider may receive information necessary to process and support your transaction, including:
Your name;
Billing address;
Email address;
Telephone number;
Transaction amount;
Payment method;
Device or fraud-prevention information; and
A unique transaction or payment identifier.
PLYHS generally does not receive or store your complete credit-card number or card security code. Payment information is handled by the applicable payment provider according to its own terms and privacy policy.
Payment-provider availability may change. The provider shown during checkout is the provider responsible for processing that payment.
6. Event Tickets, RSVPs, and Attendee Information
PLYHS uses Event Tickets and Event Tickets Plus to sell tickets, accept RSVPs, manage attendance, and collect registration information.
Depending on the event and ticket type, we may collect:
Purchaser name and email address;
Individual attendee names and email addresses;
Telephone numbers;
Ticket type;
Event name and date;
Order number;
Ticket or security code;
RSVP status;
Check-in status and check-in time;
Responses to custom attendee questions;
Accessibility or accommodation requests;
Guest counts;
Seating, reservation, or hospitality selections;
Age or eligibility confirmations;
Emergency-contact information when reasonably necessary; and
Consent to event-specific terms or policies.
When one person purchases tickets for other attendees, the purchaser is responsible for ensuring that they are authorized to provide those attendees’ information.
Attendee information may be accessible to authorized PLYHS personnel, event producers, front-of-house personnel, check-in staff, venue representatives, or contractors who need the information to administer the event.
We do not publicly display an attendee list unless that possibility is clearly disclosed during registration and the attendee has been given an appropriate choice.
Ticket Communications
Purchasers and attendees may receive transactional communications relating to their registration, including:
Order confirmations;
Tickets;
Event reminders;
Schedule or venue changes;
Safety or accessibility information;
Cancellation notices;
Refund information; and
Other information necessary to administer the event.
Receiving a transactional event communication does not automatically enroll a person in general marketing emails.
7. Email Marketing
PLYHS may use Brevo or another email-service provider to manage email subscriptions and send newsletters, announcements, fundraising messages, event information, sponsorship opportunities, and other marketing communications.
When you subscribe, we may collect:
Your name;
Email address;
Organization name;
Areas of interest;
Subscription source;
Date and time of consent;
IP address associated with signup;
Email-delivery status;
Opens and link interactions;
Unsubscribe requests; and
Other engagement information.
We send marketing communications when you have subscribed, provided appropriate consent, or when another lawful basis permits the communication.
Purchasing a ticket or product does not, by itself, mean that every attendee has agreed to receive general marketing communications. Marketing consent must be obtained separately where required.
You may unsubscribe at any time by selecting the unsubscribe link in a marketing email or contacting us at zac@plyhs.org. We may retain limited information on a suppression list to ensure that we honor your unsubscribe request.
Unsubscribing from marketing messages will not prevent us from sending necessary transaction, account, ticket, safety, or event-administration communications.
8. Contact Forms, Applications, and Other Submissions
When you submit a form, we collect the information entered into that form and may also collect your IP address, browser information, submission time, page URL, and anti-spam information.
Forms may include:
General inquiries;
Volunteer interest;
Audition submissions;
Performer or artist applications;
Employment or contractor inquiries;
Sponsorship inquiries;
Advertising orders;
Partnership proposals;
Board-service interest;
Program registration;
Accessibility requests; and
Newsletter signup.
We use this information to respond to the submission, evaluate the request, administer the applicable opportunity, maintain records, and protect the website against abuse.
Submitting a form does not automatically enroll you in marketing communications unless the form clearly includes a separate marketing-consent option.
9. Sponsorships, Advertising, and Partnerships
When you inquire about or purchase a sponsorship, advertisement, partnership, or promotional opportunity, we may collect:
Contact information;
Business or organization information;
Billing information;
Sponsorship or advertisement selections;
Logos and brand files;
Advertisement artwork;
Promotional copy;
Website and social-media links;
Authorized representative information;
Agreement and approval records; and
Communications concerning the arrangement.
Some sponsor, advertiser, donor, or partner information may be publicly displayed when public recognition is included in the arrangement or separately authorized.
10. Contributions and Fractured Atlas
Certain PLYHS projects may operate under the fiscal sponsorship of Fractured Atlas.
When you select a contribution or donation link, you may be redirected to a website or payment page operated by Fractured Atlas or another third-party fundraising platform. Information submitted on that platform is collected and processed under that platform’s privacy policy and terms.
Fractured Atlas or another fundraising provider may provide PLYHS with donor reports or information such as:
Donor name;
Contact information;
Contribution amount;
Contribution date;
Project designation;
Recognition preference;
Anonymous-giving preference; and
Information necessary to acknowledge or administer the contribution.
PLYHS does not control the independent data-processing practices of Fractured Atlas or another external fundraising platform.
11. Comments
If comments are enabled and you leave a comment, we collect the information shown in the comment form, along with your IP address and browser user-agent information to assist with spam detection and website security.
An anonymized string generated from your email address may be provided to the Gravatar service to determine whether you use that service. After a comment is approved, a Gravatar profile image may be publicly visible with the comment.
Comments and associated metadata may be retained indefinitely so that we can recognize follow-up comments and maintain the integrity of the discussion.
12. Uploaded Media and Files
If you upload an image or other media file, avoid including embedded location information, including EXIF GPS data, unless that information is necessary.
Website visitors may be able to download publicly displayed images and extract embedded metadata.
Files submitted privately through an order, application, registration, advertisement, or contact form will be used for the purpose for which they were submitted. Access will be limited to personnel and service providers who reasonably need the files.
13. Cookies and Similar Technologies
Cookies are small data files stored on your device. We use cookies and similar technologies to operate the website and provide its features.
Essential Website and WooCommerce Cookies
Essential cookies may be used to:
Maintain your shopping cart;
Remember cart contents;
maintain a checkout or customer session;
Determine when cart contents change;
Process orders;
Authenticate users;
Protect accounts;
Prevent fraud;
Provide website security; and
Remember basic website preferences.
Disabling essential cookies may prevent portions of the store, account, ticketing, or checkout system from functioning correctly.
Login Cookies
When you visit a login page, a temporary cookie may be used to determine whether your browser accepts cookies. It contains no directly identifying profile information and is generally discarded when you close your browser.
When you log in, cookies may be used to save login information and display preferences. Standard login cookies generally last for two days, while display-preference cookies may last for approximately one year. Selecting “Remember Me” may keep you logged in for approximately two weeks. Logging out removes the applicable login cookies.
Comment Cookies
If comments are enabled, you may be offered the option to save your name, email address, and website in cookies for convenience. These cookies may remain for approximately one year.
Analytics and Marketing Technologies
We may use analytics or similar technologies to understand website traffic, measure campaigns, improve website performance, and evaluate how visitors use the site.
These services may collect information about your browser, device, IP address, referring source, viewed pages, and website interactions. Where required, nonessential analytics or marketing cookies will be used only after appropriate consent.
Your browser may allow you to block or delete cookies. Doing so may affect website functionality.
14. Embedded Content and External Links
Pages on our website may include embedded videos, images, maps, forms, social-media posts, payment tools, ticketing tools, or other content from external websites.
Embedded content may behave as though you visited the external website directly. The external provider may:
Collect information about you;
Use cookies;
Employ tracking technologies;
Monitor your interaction with the content; and
Associate the activity with an account you maintain with that provider.
Our website may also contain links to external websites. PLYHS is not responsible for the privacy practices, content, accessibility, or security of external websites.
15. How We Use Personal Information
We may use personal information to:
Operate, secure, and maintain the website;
Complete purchases and registrations;
Administer tickets, events, programs, auditions, and volunteer activities;
Provide customer service;
Communicate about transactions and events;
Process contributions, sponsorships, advertisements, and partnerships;
Deliver marketing communications when permitted;
Understand and improve our programs and website;
Detect fraud, spam, abuse, or security threats;
Maintain financial and organizational records;
Enforce agreements and website policies;
Protect PLYHS, its participants, and the public;
Comply with applicable legal obligations; and
Establish, exercise, or defend legal claims.
Where applicable privacy law requires a legal basis, we may process personal information based on:
Performance of a contract or requested transaction;
Your consent;
Compliance with a legal obligation;
Protection of vital interests; or
Our legitimate interests in operating, securing, and improving PLYHS and its programs.
16. Who We Share Information With
We do not sell personal information.
We may disclose information to organizations or individuals that assist us with legitimate operational functions, including:
Website-hosting providers;
Website administrators and technical contractors;
Payment processors;
Ecommerce and ticketing providers;
Email-marketing providers;
Cloud-storage and document-management providers;
Accounting and bookkeeping providers;
Fraud-prevention and security services;
Event venues;
Front-of-house and check-in personnel;
Producers, program administrators, and authorized contractors;
Fiscal sponsors and fundraising platforms;
Shipping or fulfillment providers, when applicable;
Professional advisers, including attorneys or accountants;
Government authorities when legally required; and
A successor organization in connection with a merger, restructuring, transfer, or dissolution.
We disclose only the information reasonably necessary for the recipient to perform the applicable function.
WooCommerce and Event Tickets Plus primarily operate as software installed on our website. Information may be shared with their vendors or connected services when a specific hosted feature, integration, support process, telemetry option, or external service is enabled.
17. Who Within PLYHS Can Access Information
Authorized PLYHS administrators and team members may access personal information when they need it to:
Fulfill an order;
Manage an event;
Check in an attendee;
Respond to an inquiry;
Process a refund;
Maintain accounting records;
Provide technical support;
Administer a program;
Manage an advertiser, sponsor, volunteer, performer, or partner relationship; or
Meet a legal or security obligation.
Access is intended to be limited according to the person’s responsibilities.
18. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this policy and to meet contractual, tax, accounting, security, dispute-resolution, and legal obligations.
Retention periods may include:
Completed orders and payment records: retained for the period reasonably necessary for accounting, tax, fraud-prevention, chargeback, and legal purposes, which may be up to seven years or longer when required;
Pending, failed, or canceled orders: retained temporarily for administration, troubleshooting, fraud prevention, and customer service before deletion or anonymization;
Ticket and attendee records: retained through the event and for a reasonable administrative period afterward; information connected to a financial transaction may remain with the applicable order record;
Account information: retained while the account remains active and for a reasonable period afterward, unless deletion is requested or continued retention is required;
Marketing information: retained until you unsubscribe, withdraw consent, or the information is no longer needed, with limited suppression information retained to honor opt-out requests;
Contact-form and inquiry records: generally retained for up to two years after the matter is closed unless a longer period is appropriate;
Sponsorship, advertising, and partnership records: retained for the duration of the relationship and the applicable financial or legal retention period;
Comments: retained indefinitely unless removed;
Security and technical logs: retained for a reasonable period necessary to detect problems, investigate incidents, and protect the website; and
Applications or submissions: retained for the applicable selection or program period and for a reasonable administrative period afterward.
Deletion or anonymization may not immediately remove information from secured backups. Backup copies are removed according to normal backup-retention schedules.
19. Your Privacy Rights
Depending on your location and applicable law, you may have the right to:
Request access to personal information we hold about you;
Request a copy or export of your information;
Correct inaccurate information;
Request deletion or anonymization;
Object to or restrict certain processing;
Withdraw consent;
Opt out of marketing communications;
Request information about categories of information disclosed to service providers; and
Lodge a complaint with an appropriate privacy regulator.
Even where a specific privacy law does not require it, we will make reasonable efforts to honor legitimate access, correction, and deletion requests.
Certain information may not be deleted when it must be retained for financial, contractual, fraud-prevention, security, legal, or administrative reasons.
To make a privacy request, email zac@plyhs.org with the subject line Privacy Request. We may need to verify your identity before completing the request.
20. Children and Information About Minors
The general PLYHS website is not directed toward children under 13.
Some PLYHS programs or productions may involve minors. When information about a minor is required, it should be submitted by or with the authorization of a parent or legal guardian.
We may collect limited information necessary to:
Register the minor for a program;
Communicate with a parent or guardian;
Determine eligibility;
Provide reasonable accommodations;
Respond to an emergency;
Obtain releases or permissions; and
Administer the program safely.
Do not submit information about a child under 13 through a general website form without authorization from the child’s parent or legal guardian.
A parent or guardian may contact us to request access to, correction of, or deletion of a child’s information, subject to applicable recordkeeping obligations.
21. Data Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, loss, alteration, misuse, or disclosure.
These measures may include:
Restricted administrative access;
Password protection;
Secure website connections;
Website and plugin updates;
Security monitoring;
Payment processing through specialized providers;
Backups; and
Access controls for staff and contractors.
No website, electronic transmission, or storage system can be guaranteed to be completely secure. You provide information through the internet at your own risk.
22. International Data Processing
Some service providers may store or process information in the United States or other countries. Privacy and data-protection laws in those countries may differ from the laws where you live.
When required, we or our service providers may use contractual, technical, or organizational safeguards for international data transfers.
23. Do Not Track and Global Privacy Signals
Some browsers offer “Do Not Track” or similar settings. Because there is not a single universally adopted standard for responding to these signals, our website may not respond to every Do Not Track request.
Where required by applicable law and supported by our website technology, we will endeavor to recognize legally applicable browser-based opt-out signals.
24. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in:
Our website;
Programs or services;
Ticketing or ecommerce functions;
Third-party providers;
Legal requirements; or
Data-processing practices.
The revised policy will be posted on this page with an updated “Last updated” date. Material changes may also be communicated through the website or by email when appropriate.
25. Contact Us
For privacy questions, data requests, or concerns, contact:
PLYHS
St. Louis, Missouri
Email: zac@plyhs.org
Website: https://plyhs.org